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Confidence in data collection gained using Orchard Asset Mobile

With more than 30,000 homes across the West Midlands, Citizen is one of the region’s largest not-for-profit social housing businesses. With a vision to create places where people are proud to live and work, the group structure allows Citizen to combine all the benefits of being a large organisation, with the close connections and capacity to meet customer needs and invest in local communities.

Recognising a need for change

Prior to investing in Orchard Asset Mobile, stock data was collected differently across different parts of the group. Principally, it was a paper-based exercise and data was handled twice before it became useful. This method was considered to be inefficient and open to error. In all instances, different surveyors used different forms and there was not one standard practice. As a result, sometimes opportunities to collect data were overlooked due to the onerous nature of the work. Ultimately, the Group could not afford to miss opportunities to collect stock data. They felt that if things remained as they were, although they would have still delivered stock surveys, they would not have been to the standard or the scale that they are committed to.

Group wide adoption making Orchard Asset a key business tool

Citizen was looking for a way to enable its existing Stock Surveyor to work more efficiently but also to bolster the effectiveness of its Building Surveyors and Option Appraisals team by giving them the tools to collect data. A move to Orchard Asset Mobile ensured that the same standard of data collection was employed group-wide and it also broadened the exposure of Orchard Asset to local teams. In doing so, it increased the value of this key business tool.

Citizen recognised Orchard Asset Mobile as a robust mobile solution with positive user experience. A significant benefit to the Group was the ability to continue working even when a data connection was not available. As some of its sites are remote and rural, any performance issues resulting from a lack of connectivity could offset the anticipated benefits.

Confidence in our data collection

Since adopting our Mobile solution, Citizen has recognised the following value and return on investment:

  • Reduced likelihood of data errors
  • Ability to verify and validate existing stock data
  • Quicker availability of new data for reporting
  • Increased productivity
  • No requirement to re-key data
  • The option to verify and amend asbestos data remotely
  • Wider uptake of Stock Surveying and use of Orchard Asset


If you would like to know more about Orchard Asset Mobile please visit our Asset Management solutions page.

Citizen is a new organisation formed from WM Housing Group, including Whitefriars Housing, West Mercia Homes, Family Housing Association and Optima Community Association.

For many years Orchard Asset has provided us with the tools needed to manage assets, collect data, and administer projects. The implementation of Orchard Asset Mobile has strengthened our position and helped us add greater credibility to the data we hold. It means that our surveyors can spend more time on site and there is no requirement to handle information more than once.

Neil Warne, Stock Condition Systems Manager at Citizen

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