Orchard Housing: Our extensive housing management system

Giving you the platform to centralise customer data and mobilise your workforce allowing you to put tenants at the heart of everything you do.

Find out why Orchard Housing is trusted by Housing Associations and Local Authorities across the UK:

Orchard Housing: Feature rich, tenant focused software

Orchard Housing provides a strong foundation for all housing association and local authority’s business-critical processes and housing regulatory requirements. Covering everything you need for effective social housing management including rent accounting, contact and property management, booking repairs, managing voids, anti-social behaviour, customer feedback, visits, money advice, residential involvement and more.

We have been providing leading housing management software for over 40 years and 70% of our profits are pumped back into product development. This means our customers benefit from an-ever evolving solution, which we develop in conjunction with customers to give them the tools they need to deliver great service to their tenants.

 

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360-degree views

Within Orchard Housing you get a single 360-degree view of tenants and properties giving you a comprehensive, up-to-date view of activities, account balances, repairs and UDCs. In-depth information can easily be accessed and updated via our user-friendly interface.

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Ideal for Housing Officers

Orchard Housing has also been designed with staff mobility in mind. Orchard Housing Mobile allows your housing officers to access and update key information when visiting tenants with all changes synced back into Orchard Housing whether you’re working online or offline.

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Total housing management

Office staff using Orchard Housing will benefit from one of the most feature rich housing management platforms available. Developed by our housing experts it allows staff to easily carry out every task needed to provide first-rate tenant services.

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Tenant self service

Orchard Housing customers can add on Digital Self Service which lets tenants check their rent balance, make a payment, report repairs, log ASB and more. Income Analytics can also be added onto Orchard Housing, which is our cloud-based arrears management solution designed to help you increase income collection and sustain tenancies and provide help to those on Universal Credit.

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Unified Approach

All of our solutions are designed to integrate together with Orchard Housing at the heart of everything we do. This video shows how it all fits together.

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Integrations

Orchard Housing fully integrates with other Orchard solutions including Orchard Asset, and Orchard Finance as well as other third party asset and financial management software. Our integrated approach allows you to have one version of the truth/data across various solutions and makes Orchard the single unified provider for all your housing needs.

See how Orchard Housing can transform your organisation

Key Features

Rent accounts and arrears

Orchard Housing is designed to let you easily see the status of a tenant’s rent account and offers recommendations for the next appropriate action. Full history of notes and actions on a rent account is recorded and it is designed to help with the Universal Credit scheme (utilising Income Analytics).

 

Reduced void costs

With powerful void and lettings management functionality, Orchard Housing allows you to effectively manage empty properties and speed the lettings process, reducing void rent loss and managing costs.

 

ASB and complaints case management

Orchard Housing ensures that any complaint or instance of anti social behaviour is managed correctly across all stages e.g. reporting, escalation, liaising with external agencies, resolution etc.

 

Service charges

Save time and remove the common stresses associated with service charges with our automated processes. Designed to provide straightforward calculation and clear communication with leaseholders.

“Making best use of technological advances available is important to us. We see Orchard as a massively important strategic partner and are invested in a long term open and honest relationship.”


John Clasper, Chief Executive, Eden Housing Association

Features at a glance:

  • Purpose built for housing sector
  • Easy to use intuitive interface
  • 360 degree views of customers and properties
  • Mobile working, including offline too
  • Customer and property management
  • Manage rent accounts and arrears processing
  • Lettings and Void management
  • Visits management
  • Anti-social behaviour (ASB) recording and tracking
  • Capture customer feedback and respond directly
  • Document management
  • Support services for tenants, including help with Universal Credit.
  • Digital self service can be added for tenants to self-manage accounts, repairs and more
  • Arrears management via Income Analytics can be added
  • Integrates with Asset Management and Orchard Financials
  • Range of powerful reports

Housing Management Demo

Book your demo today!

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