Orchard Housing is an extensive housing management system that provides a strong foundation for all your organisation’s customer centric services, accessible from wherever your team are working.
Orchard Housing is an extensive housing management system that provides a strong foundation for all business-critical processes, including managing rent accounts, contact and property management, booking repairs, managing voids, anti-social behaviour, customer feedback, visits, money advice and residential involvement.
Our Housing Management Systems gives customers easy and efficient working by providing the tools needed to handle the various processes, regulations and complexity that come with social housing. Our Orchard Housing Mobile allows customers to mobilise their workforce so they can work on-the-go while visiting tenants.
Orchard Housing is constantly developed with 70% of our profits going into product development. Through our extensive industry experience and communications we improve in true partnership with our customers, to provide an engaging multi-channel customer experience together with responsive, agile and mobile team working.
With Orchard Housing Mobile you always have a single, comprehensive, up-to-date view of your tenants, properties, repairs, voids and lettings, plus powerful tools to help improve efficiency and deliver better outcomes.
Orchard Housing Mobile has been designed with mobile working in mind, with a powerful web interface and seamless mobile integration so your team can stay up to date on the move, even when offline too.
Orchard Housing customers are able to add on Orchard Digital Self Service, which gives your customers the ability to access key services 24/7. Paying rent, monitoring accounts, reporting repairs, submitting feedback and messages can be done via smartphone and tablet. This approach helps reduce unnecessary calls to your call centres and streamline services.
With Orchard Housing you can manage all your business-critical processes from a central data source, ensuring reliable, up-to-date information and allowing for agile and mobile working.
The three central pillars of Orchard Housing give you a 360-degree view of your tenants’ account status and history, your properties and repairs, and your voids and lettings. It also integrates seamlessly with the rest of the Orchard Software Suite to provide powerful extended analytics, reporting and management capabilities.
Orchard Housing provides a powerful set of core housing management functions that give users a 360-degree view of tenants, properties and repairs. With an easy-to-use, intuitive interface and powerful case management and communications features, Orchard Housing sits at the heart of your organisation’s operations so your team have the data they need to take action and make the right decisions.
With Orchard Housing Mobile, your housing officers can spend less time at their desks and more time out in the field. A seamless mobile interface provides access to all the information your team needs on tenancies, rent accounts, properties, repairs, and more, putting your officers in the heart of the communities they serve.
With powerful void and lettings management functionality, Orchard Housing allows you to effectively manage empty properties and speed the lettings process, reducing void rent loss and managing costs.
More than just a housing management system, Orchard Housing provides a suite of tools to provide a variety of support services to tenants, including financial advice, anti-social behaviour management and help with Universal Credit. With powerful functionality available via our mobile interface, officers are able to build strong relationships with tenants and support them to achieve the best possible outcomes.