Enhance resident experience

Achieve greater customer satisfaction

Be more cost-effective

The perfect solution to reduce call volumes and empower 24/7 customer self-service

The perfect solution to reduce call volumes and empower 24/7 customer self-service

We know that you’re under pressure to increase your customer engagement and improve resident satisfaction. At the same time, you need to control costs and free your team to concentrate on the critical activities that truly help the people you serve. Only with technology can you meet every demand. 

Digital Self Service is a ready-made and purpose-built solution for housing providers to ease the burden on contact centre workers. The solution puts customers in control by offering them the ability to access key digital services, at a time which suits them, on any internet-enabled device.  

A wide range of features help users to keep on top of their own rent accounts, maintenance requests and feedback, and everything can be accessed via a computer or mobile device – a basic requirement in today’s connected world. 

Adopt a digital approach to enhance your customer engagement

Optimise customer engagement

Build stronger, happier and more informed communities with innovative and flexible tools for resident engagement. Give customers the ‘on-demand’ service expected of modern tech.

Free up your customer service team

Free up your customer service team

Empower resident self-service with 24/7 access to key services and information, reducing call centre volumes and manual responses. Give time back to your team so they can focus on helping people in need. 

Enhance brand and identity

Enhance brand and identity

Built on the latest web-app technology, you can simply tailor the portal to align with your brand to enhance your brand and identity. 

The leading technology to free up your service team and drive greater resident satisfaction

Rent Account Access

Rent Account Access

Rent Account Access

Customers can view rent balances, make secure payments and set up direct debits. 

Self-appointing Repairs

Self-appointing Repairs

Self-appointing Repairs

Customers can log repairs including uploading photos and booking and cancel or re-arrange appointments at their convenience. 

Integrate Messaging

Integrate Messaging

Integrate Messaging

Two-way web messaging between residents and staff. Broadcast messages to groups of residents.

Tailored forms

Tailored forms

Tailored forms

Design your own forms with intelligent conditional logic for a variety of purposes. 

Web-app technology

Web-app technology

Web-app technology

Built with a responsive design to work on any device. Can be installed by users like any standard mobile app – with no updating required. 

Case studies

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Social Housing

Find out more about MRI’s range of technology solutions designed specifically for social housing providers.

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