Orchard Income Analytics is a cloud-based arrears management solution designed to help you increase income collection and sustain tenancies.
Customers who go into arrears will often bury their heads in the sand rather than engaging with support. With Orchard Income Analytics, you can identify these customers early and take proactive steps to engage and work with them, sustaining tenancies and reducing the need for court action.
With Orchard Income Analytics you can build, manage and maintain case lists. Users can change case lists to reflect changes in working practices, without the need for Orchard to make back end changes.
Orchard Income Analytics is cloud-based and accessible on any internet-connected device, so your team can stay up to date wherever they are. Income Analytics shows the rent payment history, action history and tenant contact details, and all of this can be accessed via a tablet or mobile phone.
“Our Welfare Reform & Universal Credit teams discuss the rent account at every customer visit. We’ve always been hampered by the lack of an appropriate mobile solution. Orchard Income Analytics offers us the perfect solution, giving our officers the ability display a rent account on their iPad within the customer’s home. It provides a visual of their rent account and the ability to add a note summarising their discussion, all of which will feedback directly into Orchard Housing. Being able to use the system in this way will offer us significant efficiency savings.”
With powerful reporting and predictive analytics, Orchard Income Analytics can help you identify at-risk tenants and intervene early.
Orchard Income Analytics is a cloud-based predictive income and arrears management platform.
With sophisticated analytical capabilities to help identify at-risk tenants, plus a fully configurable set of tools to set up and manage case lists, Orchard Income Analytics helps you increase income collection, sustain tenancies and reduce arrears.
Orchard Income Analytics provides a comprehensive set of tools for communicating with tenants via text or email. Daily data processing and customisable workflows make it easy to manage arrears cases and increase income collection.
Orchard Income Analytics is a powerful predictive analytics engine that helps identify tenants who are at high risk of falling into arrears. Our flexible case management features identifies tenants who are predicted to pay their rents and removes them from your case slists, allowing you to focus on tenants who need support to prevent them from falling into arrears.
Areas with full-service Universal Credit have seen increases in rent arrears, with UC claimants making up 25% of rent arrears in some cases. Orchard Income Analytics integrates information on tenants’ Universal Credit payment dates and amounts to help identify those at risk and provide support where it’s most needed.
Orchard Income Analytics takes data directly from your Housing Management system,allowing you to analyse your case lists. What’s more if you have Orchard Housing, then the integration is seamless, with no need for double-keying of information.