Following the successful launch of Income Analytics at our Customer Conference in November, SLH Group has invested in our latest digital solution to transform how they manage their income and arrears.

Income Analytics has been designed to use the latest analytical techniques to combat the ever increasing number of arrears cases resulting from Universal Credit and Welfare Reform. This
innovative solution has been developed in partnership with Coast and Country Housing, First Ark, livin Housing, and Phoenix Community Housing.

Ian Cresswell, Director of Risk and Technology at SLH Group
With the continued roll out of Universal Credit and further economic pressure on customer’s finances, it is increasingly important that we can predict those customers that are likely to fall into rent arrears. Orchard’s Income Analytics platform is a truly integrated mobile ready solution that enables our staff to manage customers more effectively, while reducing the time taken on individual rent arrears cases. It is completely aligned to our Digital Now strategy and will help to minimise the impact of rent arrears on everything else that we are trying to achieve.”

Danny Tobin, Chief Operating Officer at Orchard:
“We are absolutely delighted with the excitement around Income Analytics and that SLH Group has chosen Orchard to help them to drive their income and arrears management forward. I truly believe that Income Analytics is a sector leading solution that will drive dramatic improvements in business efficiency and insight for social housing organisations. SLH Group will be a great site for Income Analytics and will help us to continue to drive the solution forward. This is our first step on our analytics journey, and we look forward to sharing details about our future vision for our Analytics Platform.”

We look forward to sharing details of how Income Analytics helps SLH Group in the coming months.

We are conducting research into how Universal Credit and Welfare Reform is affecting social housing
organisations. Let us know your experiences in our survey: