Orchard is pleased to announce that emh group is now live and fully operational with its full re-implementation of their housing management system, Orchard Housing, delivered in partnership with Orchard Information Systems.

emh group embarked on an ambitious change programme with Orchard as its key partner to provide a more streamlined and effective business that resulted in improved customer service. The programme was delivered in tight timescales, on time and on budget and is already delivering significant business benefits.

David Morris, Head of Customer Services and Project Manager said, “This was a major project which was part of the group’s organisational development plan. The preparatory work in creating a governance and delivery structure proved to be invaluable in the project being delivered on time and within budget. It was very much a one team approach with our project team working closely and effectively with Orchard’s team. It was fitting that we went live during our 70th Anniversary year.”

Helen Bradford, emh group’s Head of ICT continued,“The aim of the project was to deliver a Housing solution that addressed the business need for efficient, streamlined standardised processes and improved customer service, supporting the group’s strategic objectives; this is what we have achieved. Working in partnership with Orchard, and the creation of a project team from a range of specialisms including ICT who were focused on maximising the potential of the Orchard Housing solution, ensured the successful delivery of the project; the project met our objectives, on time and in budget.”

John Wallace, Orchard’s Customer Relationship Manager said, “We are extremely pleased to support emh group with their ambitious change programme. emh group had a very clear and ambitious objective to review their business processes and data so that their housing management system would support the business with greater efficiency and accuracy. The project team worked really hard with business experts to define and re-engineer their business processes which fed into the Orchard configuration workshops. We established a really good working relationship with the project team and have to pay tribute to their hard work and dedication which delivered the project on target and on budget. We look forward to a continued and strong relationship with emh moving forward.”

For further information please read our more detailed case study: Case Study: emh group partners with Orchard to deliver significant business change