Insights

Check out the latest articles, opinions and research from Orchard and the Housing sector.

Delivering the next wave of customer experience with a winning AI technology strategy
25th Feb 2020

Delivering the next wave of customer experience with a winning AI technology strategy

Customer experience is a key differentiator for all brands, and one that is increasingly becoming a priority for housing organisations too. Consumers expect their interactions w...

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Infographic: 5 things that should be in every IT Disaster Recovery Plan
14th Feb 2020

Infographic: 5 things that should be in every IT Disaster Recovery Plan

Every organisation will experience outages at some stage, whether it be from a loss of internet connection, a cyber attack, hardware failure, software crashes or even fire or f...

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Digital Inclusion: A Vital Part of Successful Digital Transformation
7th Feb 2020

Digital Inclusion: A Vital Part of Successful Digital Transformation

Chris Milborrow, Business Improvement Manager at Southside Housing Association (SHA) in Glasgow shares his approach to digital inclusion. Digital Inclusion: A Vital Part of Succes...

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The rise of Customer Experience jobs in the social housing sector
28th Jan 2020

The rise of Customer Experience jobs in the social housing sector

No two people are the same, so it stands to reason that no two tenants are the same either. Within the social housing sector you have tenants with a wide range of opinions, inco...

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Cloud Security – 5 ways it’s much safer than you think
20th Jan 2020

Cloud Security – 5 ways it’s much safer than you think

To some IT managers the thought of getting rid of their on-site servers and moving to a public or private cloud based approach because it’s “more secure” seems ridiculous. Surel...

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Digital Transformation is a Journey: How to set the right path?
7th Jan 2020

Digital Transformation is a Journey: How to set the right path?

Bharat Kumar, Chief Marketing Officer at Orchard, explains how digital transformation means different things depending on where an organisation is in their journey, and how a strat...

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The importance of a strong, central data strategy
17th Oct 2019

The importance of a strong, central data strategy

Housing Associations and Technology: Data strategy as Fuel for the Future As a relatively new entrant to the housing sector, I consider myself very fortunate to be part of a bus...

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CTO of Orchard gives a unique perspective for the future
25th Sep 2019

CTO of Orchard gives a unique perspective for the future

Having spent years working with software providers from the other side of the fence in her role at Beyond Housing, Deborah McManus brings a unique perspective to her latest role as...

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Active Asset Management – what does it mean?
16th Aug 2019

Active Asset Management – what does it mean?

You would have thought that, after it has been plugged so intensively over the past few years, the concept of “Active Asset Management” would now be well understood.  Everyone know...

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Unlock the value of Data to your organisation
3rd Jul 2019

Unlock the value of Data to your organisation

Can better use of data help with the biggest challenges or concerns your organisation is facing? See how Orchard can help unlock the value of your data. No doubt your organisat...

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Why adopt MOT style serving for your gas assets?
2nd May 2019

Why adopt MOT style serving for your gas assets?

As of April 2018, changes to the Gas Safety (Installation and Use) Regulations 1998 have meant that landlords can now take advantage of an MOT-style gas servicing regime. So, what ...

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Reduce the workload impact of Universal Credit providing self-service digital services to tenants
2nd May 2019

Reduce the workload impact of Universal Credit providing self-service digital services to tenants

Recent research into the impact of Universal Credit has given insight into how claimants are managing their money, and the impact that this is having on housing associations and lo...

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