In this digital world, where there is an increasing requirement for the ability to access online services outside of the traditional office hours of 9am to 5pm, Orchard is able to provide an extended ICT support service to enhance our standard support provisions. Our Out of Hours Application Availability Support Service provides you with the security of knowing Orchard’s specialist ICT Consultants are available for longer hours, 7 days a week, to deal with system availability issues.
- A dedicated line for the Out of Hours support provision
- Skilled resources are on call, providing continuity of service and reducing the risk of prolonged system downtime
- A tiered service to meet the specific needs of your organisation – this can include our team carrying out upgrades, or providing support during your upgrade process
- No additional costs for ICT standby services during your planned infrastructure maintenance
- Our experience and product knowledge means that most system outages are resolved within one hour, reducing lost time to the organisation
For more information, please complete the form below or contact your Account Manager.