Modern housing businesses are complex and organic. They require the management and coordination of large scale resources servicing high numbers of customers, across a broad range of services with many processes and compliances. This requires adaptability across both housing and commercial activities, dealing with the fundamentals while also coping with ever changing expectations, legislation and economic realities.

Our housing solutions have been developed through working with a broad spectrum of social housing providers since 1979. We have an enviable track record within the sector of supporting housing operations, providing the platform for success and longevity.

At Orchard we help our customers with all aspects of housing operations and activities, including:

  • Mobilising the workforce
  • Managing risk and compliance
  • Managing all Customer interactions and engagement, including customer case management
  • Maximising rent and service charge income, including payments, arrears and welfare reform
  • Managing and sustaining tenancies including supporting financial, health and social inclusion
  • Managing and sustaining communities including supporting and promoting community safety and managing anti-social behaviour
  • Supporting a range of housing options including promotion of empty properties and management of sales and lettings activities
  • Supporting vulnerable people (Supporting People)
  • Managing documentation
  • Leveraging existing investment in technologies
  • Analytics, Business Intelligence and decision support

Find out more about our Housing Management solutions.

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