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CityWest Homes live with first phase of Orchard Housing implementation

Orchard is pleased to announce the first phase of its £1.5 million contract with CityWest Homes to develop and implement a new fully-managed and hosted housing management system, went live in April.

The system is based on Orchard Housing but tailored to the specific needs of the ALMO which manages over 22,000 homes on behalf of Westminster City Council.

Part of a phased process, the new system is scheduled to be fully operational in 2012 and will be hosted by Orchard’s partner ITPS. This phase of the project, led by a Prince 2 Project Manager and a dedicated Orchard team who will also be responsible for on-going support services, comprises a Workflow/CRM solution for a new Centralised Repairs Centre (CRC).

The solution’s design makes it both a platform and a toolkit, putting the future development of new functionality directly in the hands of the ALMO’s IT team. They will be able to develop their own screens, processes and applications to suit the business without needing to go back to Orchard for further development work, allowing the ALMO to diversify its services without incurring extra costs
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