Orchard Mobile Working
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Your Housing System in the palm of your hand
Orchard's Mobile Working solution provides mobile workers with essential property and tenant data whilst on the move. This solution is extremely cost effective, secure and scaleable, providing a flexible method of communication between the entire mobile workforce and the organisation. Orchard's Mobile Working solution guides mobile workers through a whole range of housing services.
Benefits include:
- Efficient data collection whilst on site
- Immediate access to all tenant and property information
- Improved service delivery
- Lone worker health and safety
Appointments
Appointments information from Housing Management can be automatically uploaded onto the mobile device to provide the officer with a complete visit schedule.
Repairs
Orchard's Mobile Working provides a complete range of repairs functions including:
- Adding ad-hoc repairs
- Updating pre, post and void inspections
- Accessing all schedule of rate (SOR) items
- Collecting repair satisfaction survey details
The contractor repairs function allows the contractor to:
- Amend repair details and SORs
- Complete repairs
Rents and Arrears
Arrears and housing officers can view up to date information about the tenancy, account details, arrears and sub account enabling them to make informed decisions whilst with the tenant.
After reviewing the information available the housing officer can:
- Calculate and agree an arrangement
- Receive a payment
- Add an arrears action
- Add notes about the visit
Property Attributes and Surveys
All details of attributes against a property and additional survey information are uploaded to the mobile device. These details can be viewed for enquiry purposes or updated and transferred back into the housing system. While at the property you can update:
- Stock condition information
- NROSH information
- Survey information
- Even collect the tenant's signature as proof of the visit.
Flexible by design
Orchard's Mobile Working solution has been designed so it automatically reflects your housing system making it simple to maintain.
Interfaces are not necessary to extract data from the housing system, making the solution easy to be configured to hold any data.