Introduction to Customer Services
Excellence in customer service is at the heart of Orchard’s core business objectives and values. Our Customer Services department offers a high quality, dedicated support service staffed by people who care. We understand that support services never stand still and we continue to invest in this area to ensure that we have professionally trained support specialists and effective supporting systems specifically aimed at service delivery. Our services include:
- Incident logging (by phone, fax, email and via the web) Web based query tracking
- Dial-up facilities that enable support, diagnostic, upgrade, configuration and incident resolution services to be delivered remotely and efficiently
- Web based tools providing diagnostic and support resolution
- On line knowledgebase providing you with resources to resolve support and configuration incidents